Effective Date: June 10, 2025

These Terms & Conditions govern your use of the website www.lphonline.co.uk operated by London Plumbing & Heating Supplies. By accessing or purchasing from our website, you agree to be bound by these terms.

1. Ordering & Payment

• All orders are subject to availability and confirmation of payment.

• Prices include VAT unless otherwise stated.

• We reserve the right to cancel or refuse any order at our discretion.

• Accepted payment methods include major credit/debit cards and PayPal.

2. Delivery

• Estimated delivery times are provided at checkout. Delays may occur due to circumstances beyond our control.

• Risk passes to the customer upon delivery. Please inspect items promptly and report any issues within 72 hours.

3. Returns & Cancellations

• You have the right to return eligible items within 30 days. See our Returns & Exchanges page for full details.

• Custom or special-order items cannot be returned unless faulty.

• Cancellations must be requested before dispatch for a full refund.

4. Product Information

• We strive for accuracy in all product listings. However, minor variations may occur (e.g., colour differences due to screen settings).

• Installation should be carried out by qualified professionals. We are not liable for installation-related damage or costs.

5. Warranty & Liability

• Products come with a 12-month manufacturer’s warranty unless otherwise stated.

• Our liability is limited to the value of the goods purchased.

• We do not accept liability for consequential loss, business interruption, or installation failure.

6. User Accounts

• You are responsible for keeping your login credentials secure.

• We reserve the right to suspend or terminate accounts for misuse or suspected fraud.

7. Intellectual Property

• All content on this website (text, images, logos, etc.) is the property of London Plumbing & Heating Supplies and may not be used without permission.

8. Governing Law

These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of English courts.

9. Contact Us

For questions about these Terms & Conditions, please contact:
support@lphonline.co.uk
www.lphonline.co.uk