Last Updated: June 10, 2025

London Plumbing & Heating Supplies ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website www.lphonline.co.uk, place an order, or contact us.

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1. What Information We Collect

We may collect and process the following personal data:

• Personal Identification Information: Name, address, phone number, email address.

• Payment Information: Billing and shipping addresses, partial card details (handled securely via third-party payment processors).

• Account Data: Login details, purchase history, saved preferences.

• Technical Data: IP address, browser type, device type, pages visited, referring URLs.

• Communication Data: Emails, messages sent through contact forms, reviews or feedback.

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2. How We Use Your Information

We use your information to:

• Process and fulfill your orders

• Provide customer support

• Personalise your shopping experience

• Improve our website and services

• Detect and prevent fraud

• Send order updates and transactional emails

• If opted in, send promotional emails (you can unsubscribe at any time)

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3. Legal Basis for Processing

We process your personal data based on:

• Contractual obligation: To fulfill your order or provide services

• Legal compliance: For accounting, tax, or regulatory requirements

• Legitimate interests: To improve user experience and service quality

• Consent: When you subscribe to marketing communications

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4. How We Share Your Information

We do not sell your personal data.
However, we may share your information with:

• Trusted service providers: Such as payment gateways, couriers, and IT support

• Law enforcement or legal obligations: Where required by law or court order

• Analytics and advertising platforms: For website performance and remarketing (e.g., Google Analytics)

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5. How We Store & Protect Your Data

• All personal data is stored on secure servers

• Payment details are encrypted and processed through secure third-party providers (e.g., Stripe, PayPal)

• We apply regular security updates, HTTPS encryption, and restricted access to sensitive data

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6. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction or deletion of your data

• Withdraw consent for marketing at any time

• Object to or restrict certain data processing

• File a complaint with the Information Commissioner’s Office (ICO)

To make a data request, email us at: privacy@lphonline.co.uk

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7. Cookies

We use cookies to:

• Improve website functionality

• Track website usage for analytics

• Remember your preferences and shopping cart

You can manage or disable cookies via your browser settings. For more information, see our Cookie Policy (if applicable).

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8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing their privacy policies before providing any personal data.

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9. Children’s Privacy

Our services are not directed to individuals under 16. We do not knowingly collect data from minors.

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10. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here, and where appropriate, notified to you via email.

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Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:
privacy@lphonline.co.uk
www.lphonline.co.uk